Terms of Service

1. Acceptance of Terms

By accessing or using OneClick Reporting ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms. If you do not agree to these terms, do not use the Service.

2. Description of Service

OneClick Reporting is a cloud-based home inspection report management platform that provides tools for creating inspections, uploading photos, generating AI-assisted narratives, tagging defects, managing teams, and producing professional inspection reports. The Service is provided on a subscription basis.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• Each company account is identified by a unique company code, and users authenticate with their company code, username, and password.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Subscription and Billing

• The Service is offered under monthly subscription plans with included report allocations.
• Reports exceeding your plan's included allocation are billed at the per-report overage rate for your plan.
• Subscriptions automatically renew each month unless cancelled before the renewal date.
• Payments are processed through Stripe. You agree to Stripe's terms of service for payment processing.
• Refunds are handled on a case-by-case basis. Contact support for refund requests.
• We reserve the right to change pricing with 30 days' notice to active subscribers.

5. Your Data and Content

• You retain ownership of all content you create, upload, or store within the Service, including inspection data, photos, notes, and reports.
• You grant OneClick Reporting a limited license to process your content solely to provide the Service (including AI narrative generation).
• We do not use your inspection data to train AI models or share it with other customers.
• You are responsible for ensuring you have the right to upload any content, including photos taken on inspection properties.

6. AI-Generated Content

The AI narrative feature generates suggested inspection language based on your notes, photo captions, and defect tags. AI-generated content is provided as a drafting aid. You are solely responsible for reviewing, editing, and approving all content in your inspection reports before delivery to clients. OneClick Reporting does not guarantee the accuracy, completeness, or suitability of AI-generated narratives for any specific inspection situation.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to access another company's data or accounts.
• Upload malicious files, viruses, or harmful content.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use automated tools to scrape, crawl, or extract data from the Service.
• Resell, sublicense, or redistribute access to the Service without written permission.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may experience downtime for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance in advance.

9. Data Isolation and Security

OneClick Reporting operates as a multi-tenant platform with strict data isolation between companies. We implement industry-standard security measures including password hashing, prepared SQL statements, CSRF protection, input validation, and file upload restrictions. See our Privacy Policy for details on data handling.

10. Limitation of Liability

To the maximum extent permitted by law, OneClick Reporting shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim. The Service is a report management tool and does not replace professional inspection judgment, training, or licensing requirements.

11. Cancellation and Termination

• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
• Upon cancellation, your data is retained for 90 days. After that, it is permanently deleted.
• We may terminate your account for violation of these terms, with notice when feasible.
• You may request an export of your data before account deletion.

12. Indemnification

You agree to indemnify and hold harmless OneClick Reporting and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your inspection reports, or your violation of these terms.

13. Modifications to Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active users via email at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

14. Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in Texas.

15. Contact

For questions about these Terms of Service, contact us at: